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IPGN SOLUTIONS
AI Customer Agents
CUSTOMIZED AGENTS
SEAMLESS INTEGRATION
HAMI: The Personal Business Assistant You Didn’t Know You Needed
At IPGN Solutions, we started with a simple idea: to make business operations more efficient and easier.
Our journey began by brainstorming app ideas in a OneNote section we named HAMI.
That was our section for AI. Over time, we experimented with various LLM’s to explore new ways to streamline both our own and our clients’ daily tasks. Now, after a year of development, we’re proud to offer a suite of AI Customer Service Agents designed to transform how businesses operate.
These agents can be integrated into our customizable End-to-End CRM or deployed individually on your website. Based on feedback from our customers and advisors, we’ve developed tools that can help your team work smarter.
Here’s a look at what’s available:
1. Company Insights Agent:
Automatically retrieves company data from Companies House and verifies financial health.
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- Instantly populates company information when customer data is entered
- Verifies financial stability and checks for fraud risks
- Monitors company filings and business performance
2. Customer Engagement Agent:
Automates customer interactions, including quotes, orders, and inquiries
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- Responds to customer requests for quotes and order updates
- Provides 24/7 support via chatbot, escalating to live agents when necessary
- Integrates with WhatsApp for seamless communication
3. Web Data Extraction and Knowledge Agent:
Searches company websites to gather business descriptions, contact details, and more.
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- Automatically pulls company information, services, and contact details from websites
- Uploads and stores detailed information on a company’s services and products
- Continuously updates with new customer-related questions, ensuring your records stay current and relevant
- Updates customer records with relevant information for easier communication and follow-up
4. Strategic Report Generator Agent:
Generates management reports on strategy execution, margin analysis, and customer insights.
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- Compiles data into actionable reports, linking strategy execution with customer performance and margin analysis
- Saves time by automating complex reports for management review, offering clear insights to guide business direction
5. QMS Documentation Agent:
Streamlines Quality Management by extracting data from PDF manuals and documents, enabling easy edits, and building structured documentation.
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- Extracts and makes PDF content interactive and editable.
- Allows users to quickly update documents by replacing specific words or phrases.
- Organises and structures new documentation to ensure consistency and compliance
If you’re interested in exploring these plug-and-play agents or want to develop a bespoke AI solution tailored to your business, in your language, we’d love to chat and provide a demo.
